Shipping & Returns
Shipping Policy
At Oak & Linen, our goal is to ensure your order arrives safely and as quickly as possible.
We operate under a dropshipping model, which means that our products are shipped directly from suppliers and logistics partners to the customer’s delivery address.
Order Processing
All orders go through a processing period before shipment. This process includes order verification, product preparation, and dispatch.
You will be notified once your order has been processed and shipped.
Tracking
Once your order has been dispatched, you will receive a tracking code to monitor your delivery.
Please note that tracking updates may take a few days to appear in the carrier’s system.
Delivery Responsibility
After shipment, delivery becomes the responsibility of the shipping carrier.
Delays may occur due to external factors, such as:
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customs clearance and local inspections
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high logistics demand
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operational issues with the carrier
Oak & Linen monitors all orders and provides support in case any issue arises.
Return & Exchange Policy
At Oak & Linen, we want to ensure your satisfaction with every purchase.
Return or Exchange Requests
You may request a return or exchange if:
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the product arrives defective
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the product is incorrect compared to your order
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there are significant quality issues
All requests must be submitted to our support team, including the order number and, when necessary, photos of the product.
General Conditions
To be eligible for a return or exchange:
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the item must be in a condition suitable for evaluation
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the order must be properly identified
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the request must be made within a reasonable time after delivery
Refunds
If a return is approved, the refund will be processed using the same payment method used for the purchase.
Processing times may vary depending on the payment provider.
📩 Support
For any questions or requests: